
Swedbank AB (publ) / Earnings Calls / April 29, 2025
Good morning, and thank you for dialing into Swedbank's First Quarter Results Presentation. My name is Magnus Alvesson, Acting Head of Investor Relations. And I have with me here our CEO, Jens Henriksson; and our CFO, Jon Lidefelt. Jens and Jon will start with the presentation and then there will be an opportunity for questions. Jens I hand over to you.
Jens HenrikssonThank you, Magnus. Swedbank has once again delivered a strong result in uncertain times. We are creating value for our customers and shareholders in both good and bad times. When I presented our results three months ago, I said that the global economy was weak but that falling interest rates were cautiously beginning to have a positive impact on economic development. Since then uncertainty has increased. During the quarter, the European Central Bank and the Riksbank cut their policy rates, while the Federal Reserve held its rate unchanged. Economic activity was strong in Lithuania, while the development in Estonia, Latvia and Sweden was more cautious. After the end of the quarter, uncertainty has reached new heights. Twice a year the world's decision-makers meet at the IMF and the foundation for the meeting is the IMF's World Economic Outlook, which a week ago stated that and I quote “Global growth is expected to decline and downside risk to intensify as major policy shifts unfold”. The situation is so uncertain that the IMF presents three different forecasts for the global economy. But in all cases, they foresee lower global growth for both 2025 and 2026. But even in this new situation, our four home markets stand out. Strong public finances, low government debt, real wage growth, innovative companies, profitable banks and lower rates means that our home markets remain well-prepared for the future. Despite downward revisions in growth for Sweden and the Baltics, it is expected that growth will be higher in both 2025 and 2026 than in the eurozone and the US. In these uncertain times, Swedbank stands strong. Today, I am proud to report a return on equity of 15.2% and earnings per share of SEK7.26 for the first quarter. Net interest income continues to be robust. And the decrease we see is explained by lower market rates, fewer days in the quarter and currency effects. Net commission income is down due to falling stock prices, seasonally lower activity in the car business and here as well day and currency effects. Costs decreased on a seasonal basis during the quarter and our cost-to-income was 0.35. Strict cost control is producing results. Swedbank has a conservative and thorough lending process. And our credit quality is thus solid and during the first quarter we had credit impairment reversals of SEK140 million. We have a strong capital position with a buffer of 4.5 percentage points and our liquidity position is strong. And the fact that Moody's raised Swedbank's credit rating after the quarter ended is one testament to the bank's strength. Swedbank is the leader in mortgages in all our home markets and we maintain our position in tough competition. During the quarter, we cut our mortgage rates lending increased in Estonia, Latvia and Lithuania while it decreased somewhat in Sweden. Deposit volumes were unchanged in the Baltics. In Sweden, deposit volumes increased slightly. After a positive start to the year, global stock markets have fallen. And during the quarter, we saw outflows and reallocations within savings. In times of uncertainty, staying close to our customers, providing advice and emphasizing the importance of long-term savings, is central for us, being a bank rooted in savings banks traditions. Despite market volatility, the premium and private banking business area has generated good customer inflows, and a large portion comes from the corporate segment. Corporate lending decreased slightly on the Baltic market. However, we see that the demand for sustainable loans remain stable and energy efficiency improvements are high on the agenda. In Sweden, corporate lending increased and our focus on the corporate business and partner strategy is producing results. Together with SpareBank 1, we are establishing a new Nordic investment bank, SB1 Markets. This partnership will enable us to better meet the needs of our corporate customers through increased industry expertise, as well as expanded equity research and equity trading. We invest for a better and stronger Swedbank to sustainably deliver on our customer promise of an easier financial life. Thanks to our investments in technology and processes within Swedish Banking, we have improved availability for our customers. In March, we adjusted the opening hours for dropping customer visits at our local branch offices, so that our employees can spend more time meeting with the customers in scheduled appointments and by phone. The efforts are producing results, with an increase in scheduled advisory meetings and significantly reduced waiting times for customer service by phone. At the end of the quarter, more than 50% of incoming calls were answered within three minutes compared to the meager 20%, at the beginning of the quarter and our goal is to reach 80%. Facilitating the transition to a sustainable society is a significant business opportunity for Swedbank. Being named the most sustainable brand among Swedish banks, encourage us to continue driving change by helping our customers transition, and it's a strong testament to our sustainability efforts. We are now taking further steps to integrate sustainability more deeply into the bank's business processes by moving group sustainability to the CFO office. In our annual report for 2024, we reported in accordance with CSRD, one year before it comes into effect. The bank's Sustainable Asset Register continued to grow and amounted to SEK136 billion at the end of the quarter and we have successfully issued two green bonds and a-third of our arranged bonds were classified as sustainable during the quarter. When it comes to financial health, that's a topic very close to our hearts, we continue to help raise general awareness of financial concepts and promote better financial decision-making in our home markets. In the Baltic countries, we have launched My Budget for children and young adults. And in Estonia, we invested €10 million in the educational foundation that we established at the end of 2024. Strengthening financial health is especially important in these uncertain times. And with that, I give the floor to Jon, who will deep dive into the financials.
Jon LidefeltThank you, Jens. Before I go through the numbers for yet another strong quarter, let me just reiterate our commitment to ensuring long-term shareholder value and hence have a diligent focus on long-term income growth, cost and capital efficiency, as well as on asset quality. Let me then start with lending and deposits. The overall loan portfolio increased by SEK9 billion excluding a negative FX effect. Corporate lending volumes in the Swedish business areas increased by SEK10 billion excluding FX. Also this quarter, we saw a positive development in terms of customer activity, as a result of our increased focus on corporate business in Sweden. In the Swedish mortgage market, we continued with our pricing strategy and maintained focus on the balance between volumes and long-term profitability. Mortgage volumes decreased by SEK2 billion during the quarter. In Baltic Banking, lending continued to grow. Private lending increased supported by improved housing affordability, while there was a small decrease in corporate lending. Customer deposits increased in the quarter by SEK6 billion excluding FX. In the Swedish business area, the increase was primarily due to corporate deposits growing by SEK6 billion. In Baltic Banking, deposit volumes were stable following a fourth quarter inflow from public funds and a payment of a 13th month salary in Lithuania. Turning to P&L. NII declined in the quarter by SEK785 million, driven by lower market rates, fewer days in the quarter and FX effects. As expected in contrast to previous quarter, timing effects contributed negatively this quarter. Lending income decreased due to lower customer rates, stemming both from central bank rate cuts in the quarter and from roll-in effects. Lower deposit rates and funding costs, as well as higher business volumes mitigated the decline. Mortgage margins in Sweden have remained stable when excluding negative timing effects in the quarter. Deposit margins decreased in the quarter due to transaction accounts already being at zero interest rates. Our NII sensitivity is unchanged, however, reminding you that the NII peak should not be used as a starting point since all contracts were not repriced at that time. Hence the theoretical starting point is higher. Let me also remind you that the full repricing of the loan book takes at least three months in Sweden and six months in the Baltics. Over to net commission income, which decreased in the quarter mainly driven by seasonally lower card commissions. Asset management commissions were affected by fewer days in the quarter and by FX, as well as market developments. Furthermore, we saw a decline in payment processing due to higher commission costs. However, during the quarter the strong performance related to insurance and corporate finance continued and earnings from savings -- service concepts increased. Net gains and losses decreased in the quarter following a strong fourth quarter outcome. The decrease was mainly due to negative valuation effects in treasury, mitigated by positive valuation effects due to equity investments. Business related NGL was however slightly higher in the quarter, driven by fixed income sales and trading. Other income increased by SEK95 million. Net insurance income increased despite the negative revaluation effect both higher premium income and lower claims had a positive impact during the quarter. Impact income from partly owned companies was also higher. Total expenses were seasonally lower and decreased by SEK625 million in the quarter, amounting to SEK6.1 billion. The decrease includes VAT repayment, which lowered cost by SEK205 million. This was a result of a decision by the Swedish tax authority and is related to the tax year 2017. We will as a consequence of this also review possible VAT repayments for other years. A one-off donation to the Estonian Education Foundation, added SEK113 million to the expenses. Despite annual salary increases, staff costs were stable in the quarter and as the number of employees continued to decline. Looking ahead, I will continue to ensure strong cost discipline and a focus on efficiency. Moving to bank taxes, which increased in the quarter driven by changes in the Latvian bank tax. Credit quality remained solid. During the quarter, we made credit impairment reversals of SEK141 million. The reversals were mainly explained by exposure reductions due to customer repayments, while individually assessed loans increased provisions somewhat. The post-model adjustment was stable and amounted to SEK715 million. I feel comfortable with our strict credit origination standards and the solid collaterals that secure our lending, as we go into times with increased uncertainty. Turning to capital and liquidity. REA increased by SEK5 billion and ended the quarter at SEK877 billion. The implementation of CRR3 increased REA by SEK20 billion while credit growth added SEK3 billion and FX subtracted SEK9 billion. The remaining reduction in REA by SEK10 billion was primarily driven by improvements in asset quality and shortening on loan maturities in corporate loans. Our CET1 capital ratio was 19.7% meaning, we have a buffer of around 450 basis points above the requirement. The implementation of CRR3 reduced the buffer by 46 basis points while profits added around 30. Our liquidity position remains strong. Back to you, Jens.
Jens HenrikssonWe live in uncertain times, marked by geopolitical tensions and economic conflicts. In this context, Swedbank stands strong. Return on equity was 15.2%. Cost-to-income was 0.35. Our credit quality was solid. And as Jon just shown, our capital buffer is strong at 4.5 percentage points. On June 4, we will host an Investor Day where we look forward to presenting an updated strategic plan for the coming years. We create value for our customers and our shareholders in both good and bad times. Our customers' future is our focus. And with that, back to you Magnus.
Magnus AlvessonThank you very much. Let's begin with -- Thank you very much. Let's begin with the Q&A session. And please remember to keep to two questions per turn.
OperatorWe will now start the question-and-answer session. [Operator Instructions] The first question from the phone comes from Hakansson Andreas with SEB. Please go ahead.
Q – Andreas Hakansson: Thank you and good morning, everyone. So two questions, then. First one, on costs. I'm happy to see that your FTEs are declining quite rapidly now. But then when I look at the different divisions, it seems like the largest decline is in Swedish banking, which for me feels like a front office or client-facing division, while in the much larger group functions division, the FTE decline is quite much smaller especially on a percentage way, so could you just elaborate a little bit if we have more potential in the future to reduce FTEs in the group functions section? Let's start with that question.
Jens HenrikssonWell, thank you for that question. Of course that is an area, where we continuously work with. But it's difficult with all the new regulations and we spend quite a lot of money and resources on that. When you go into Swedish banking, the key point there is that we've changed the way we work. And that has meant that we can be better with -- as I talked -- said in my introduction, we've been quicker on the phone and having more advisory meetings.
Q – Andreas Hakansson: Okay. Hopefully, we'll come back to that on June 4, then. Then on the net interest income let's -- just a small detail on NII before analysts start to focus too much on it. In your NII page on Page 11 in your fact book you have this derivative line that's just over SEK 1.2 billion in the quarter, could you just confirm that that's related to your swaps with your funding versus your lending? So that's nothing funded that's just the way of doing the normal business.
Jon LidefeltThank you, Andreas. When you look at that you need to -- from the funding perspective you should mainly look at the expense side. On the income side you have mainly items related to C&I. From a funding perspective, it's only the liquidity reserve that is there so. But on the expense side you have the costs for the wholesale funding items that you can find there. And you also have derivatives. And then you see how much of that that has moved out to NGL that is a note below. But there you can see how the lower funding cost is coming through during the quarter. That's correct.
Andreas HakanssonBut the derivatives that's mainly swaps, right?
Jon LidefeltThe derivatives are mainly swaps, but they also have derivatives related to the C&I business also on the expense side. So that's why you have the total derivatives that is moved out. So you need to look at the derivative lines in combination with debt securities at issue and the other wholesale funding lines there.
Andreas HakanssonOkay. Then on the NII could you just tell us a little bit on the timing effects? You said it were negative. Could you give us some size? And if we now have a stabilization of rates both STIBOR and Central Bank rates issued timing effects be flat from here. Is that how we should think about it?
Jon LidefeltIt will get very theoretical, if I should try to get the timing effects quantified. But I gave you the deep dive last quarter to explain the dynamics, and also show the size of different components in here. Then you have as I said, it takes roughly three months from the last central bank rate cut in Sweden, before we have re-priced the loan book. And in the Baltics it takes six months. So that should give you an indication of the timing effects. And then also reminding you that you need to take into account that when you look at the peak that we had in Q4 2023 then the rate peak was very short during the quarter. So the full book was not re-priced there. You also need to take that into account.
Andreas HakanssonGood. Thank you.
OperatorThe next question from the phone comes from Saitkulova Gulnara with Morgan Stanley. Please go.
Saitkulova GulnaraHi. Good morning, and thank you for taking my questions. So my first question on the client activity and the sentiment. Are you seeing any noticeable change in the client behavior at the start of the Q2 either in terms of the risk appetite liquidity preferences or demand for lending? And what hints can this give us about the early signals about the confidence heading into the second half of the year? And how do you think the recent developments and tariffs affect your Swedish and Baltic Banking business outlook? And the second question a follow-up on the NII one of your peers mentioned earlier today that Q2 and Q3 could be a reasonable assumption for their NII bottoming out. Would you consider this is also similar for you? Or do you think Fed bank can see NII trough later? Thank you.
Jens HenrikssonWell, thank you for a good question. As I pointed out in my introduction the uncertainty has increased after the quarter closed. So the question is looking forward how will this affect us? Well, let me divide it into three parts. The first is the direct effect on companies exposed to increased tariffs. And we've gone through the large- and medium-sized export companies in our loan portfolio. And so far we can only see limited effects. The second effect is the macroeconomic effect from lower growth due to increased uncertainty. And the latest forecast for Sweden by our economist is 1.5% this year and 2.7% next year. And that means we would still have higher growth in our home markets Sweden and the three Baltic countries than in both the eurozone and the US, because all our four home markets they have strong public finances, low government debt, real wage growth, innovative companies and profitable banks. The third effect comes from interest rates. And when the quarter ended, we expected or actually our economy is expected the Swedish Riksbank to keep interest rate unchanged during this and next year. And right now, I would say that one or two more 25 basis point cuts are priced in, in the market. And as you know, from our fact book and Jon just talked about, our interest rate sensitivity is around SEK3 billion from a change of 50 basis points along the whole curve. In April, we've seen somewhat lower loan demand due to increased uncertainty. We have also seen some outflows from US and global equity funds into deposits, fixed income funds and European equity funds. And reminding you, in these uncertain times Swedbank stands strong. We are profitable, well capitalized and have a clear strategy. We have an appetite for a healthy loan growth while sticking to our conservative lending standards and focusing on profitability. You want to follow-up Jon?
Jon LidefeltI think I will not, as you probably know guide on NII. But I gave you sort of the time that it takes to roll it through roughly three months for the Swedish and six months for the Baltics. When we will bottom up will hence depend on future rate development and you have to make your own assumptions of those as you will have to do on volume growth and margin development. But I've given you all the mechanics to do that based on your own assumptions.
Saitkulova GulnaraThank you very much.
OperatorThe next question comes from Riccardo Rovere with Mediobanca. Please go ahead.
Riccardo RovereThanks. Thank you for taking my question, and good morning, everybody. Just one, maybe two questions if I may. The first one is on credit losses -- reverses of credit losses this quarter. Now, maybe given the macro uncertainty, maybe this should not be, let's say, the run rate going forward. In general terms, since macro uncertainty increased over the past few weeks, do you see any reason why asset quality should deteriorate in the coming quarters? And if tariffs were to be enforced and stay for a reasonable period of time, how much time did you reckon would be needed to see any impact on your asset quality? Is it going to be six months, maybe 12 months or maybe more than that? And the second question I have, I know you notably know nothing about that but with regards to the use of capital, because your buffer is remains in the 450 basis point region. At the end of 2025, should we expect you taking a decision similar to what you have done in 2024, because you cannot eventually wait for ever whatever it comes out from the US? Thanks.
Jens HenrikssonWell, thank you. I think -- let's see if I start and then Jon, you see if I miss something. It's all about being close to your customers. It's about understanding them. And what I said in my answer on the former question was that, first, we've looked into our large and medium-sized export companies and we can only see limited effects from the tariffs and the uncertainty. And then, of course, it's the macroeconomic development. And you know that we have strong credit origination standards. And this is something that's important for us. And then you are tested in times like this. I have nothing to add there. Let's see if Jon, want to end up. Then on capital, well the first thing to keep in mind is that, with the new dividend policy of 60% to 70%, it means that the upper bound, namely the 70% of the profits will be withheld for dividend purposes. And during the quarter, Jon just showed you that lending increased with SEK9 billion before FX effects. And if you add up loan growth profits withheld dividends and CRR3, our capital buffer ends just as you said with 10 basis points below Q4 giving us that buffer of 450 basis points. We still have a capital buffer range between 100 and 300 basis points. And in 2015-2025 [ph] we targeted the mid of it i.e. 200 basis points in 2025 that stands. So, then the question you're asking is when can you expect capital release so that we reach this target? And of course there are always uncertainties related to what the regulators might do. But the biggest uncertainty is of course the U.S. investigations. And we have no information of when they will be concluded. And we have no information on whether we will get any fine and if we do get the fine we have no information about the size of such a potential fine. Do you want to add anything?
Jon LidefeltHi Riccardo. I think as Jens said, I mean in times like this when uncertainty comes then of course we put extra measures in place to safeguard and be on our toes, both for credit and for liquidity and for other things. Having said that as also Jens said, our -- both our liquidity position is very strong and we have a conservative view there. Our credit quality is very solid and we have had for a long time prudent and conservative origination standards. And then you asked about the credit reversals. If you look in there and if you look at the slide that we -- that I went through, then you need to look at the individual assessment and other -- the other points where we had repayments and write-offs. You need to look at them in combination. The move is among our existing customers that have been in Stage 3 for a while. In some cases there have been increased provisions but at the same time we have also had repayments and shortening of maturity for some of them. So, all-in-all, if you look at that, our risk level on the individually assessed in Stage 3 has actually come down somewhat. That is the reason for the credit reversals. Then I don't want to speculate about what the future will have. But keep in mind that we have a prudent liquidity capital and credit standing when we go into the uncertain time. So, we feel comfortable from that perspective.
Riccardo RovereOkay. Thanks very clear. Thank you very much.
OperatorThe next question comes from Thurner Bettina with BNP Paribas. Please go ahead.
Bettina ThurnerYes, hi, good morning and thanks for taking my question. If I can start off with a bit of a bigger picture question for the Baltics. If I remember correctly on the Investors seminar last year you mentioned that one of the macro trends that is helping the Baltics grow at the moment, is that you have a lot of manufacturing in those countries now. If I look at this in the light of these trade tensions and the conversations that you're having with clients there, how much is this impacting them? And is it mainly European companies manufacturing there? Or do you also have a lot of U.S. exposure or just a comment on the sensitivity of the Baltics initiatives in general?
Jens HenrikssonWell, I think that's a question probably I should answer but Jon you're Head of -- you were Head of Baltic Bankers. I'll leave that warm hand to you.
Jon LidefeltThank you, Jens. What you've seen for the last couple of years is that as also Jens alluded to in the intro that Lithuania has been standing out growing a lot while the other two Baltic countries has been lagging behind a bit. Lithuania has been doing good largely due to -- they have a lot of experts to Poland for instance and Poland have been growing and doing good and have also good prospects for the future. The export to U.S. is rather limited from all Baltic countries so it's European countries. When you come up to the north then Estonia has been lagging a bit due to both that they have increased taxes a couple of times in the last couple of years that has had a dampening effect on the economy but also in partly due to the composition in exports that has gone to Finland and Sweden, which has also been lagging. So, that's part of the dependency. Latvia, as we've talked about many times, have still been very cautious going back to that they were severely hit from the financial crisis. We have from time-to-time seen positive signs, but then we have had COVID inflation and now the uncertainties. So they have not really taken off. Having said that, the companies in the Baltics are very well capitalized they have far lower leverage than most normal companies in Western Europe. So they stand strong, in that respect.
Bettina ThurnerThat's very helpful. Thank you. And then, if I can ask a bit more of a -- well, an NII question I understand that you don't want to quantify the timing effects that we're seeing at the moment. But if you can then maybe look back to Q4 when you said, -- Q4 2023 when you said, we shouldn't consider that as the peak NII. If I remember correctly, it was also at a stage where the sensitivity for any hike was quite reduced, because you had a lot of headwinds from deposit mix shift competition et cetera. Can you maybe help us quantify what the real peak would be, or if there was a lot of upside you would be seeing at the time? Thank you.
Jon LidefeltIt would also get very theoretical, since there are many moving parts. My point with -- underlining this was just that, if you mechanically take that as a starting point and then add what has happened since then, then you will end up too low, since everything was not repriced in there. And so I will not go in further on it unfortunately.
Bettina ThurnerOkay. Understood. Thank you.
OperatorThe next question comes from Sandgren Markus with Kepler Cheuvreux. Please go ahead, sir.
Markus SandgrenMorning. So just coming back on costs, so now you've been cutting headcount for the last couple of three quarters, is it mostly related to AML resources? Or are you taking down staff in general? And then on the SEK1 billion you're investing this year and last year, should we still expect that to come off next year, so it should be cost inflation on top of everything else except from the SEK1 billion, starting there?
Jens HenrikssonWell, let me start. The first is that, just as Jon said, we maintain strict cost control and we continue with our external hiring freeze while making business-critical exemptions. And as you can see we ended the quarter with 270 fewer than we were a year ago. And that means we are now less than 17,000 people in the bank. And we are now thinking about when to end this external hiring freeze. But as you know we steer the bank on cost and not on FTEs. Jon?
Jon LidefeltThank you, Jens. And when it comes to the SEK1 billion the answer is the same as before it is temporary. And it will fall off after this year. Then you're also right, that we have a quite substantial headwind in terms of salary inflation et cetera. It's too early to estimate what that will be for next year. But I would expect that it's still there. But what I think -- going back to what Jens said, what's positive is that, the fact that we have come down on FTEs gives us increased flexibility going forward.
Markus SandgrenOkay. Thanks. And then secondly, on trading income, it seems like, it's coming up a bit on underlying activity among customers comparing to quarter-on-quarter. Q1 is usually seasonally strong. Is -- I mean, I expected a larger effect from that basically, but is that, because you have a lot of companies that don't need to hedge currency headwinds and so forth? Or is it just that you don't do much of that?
Jon LidefeltWell, I think you need to keep in mind that we are to a large extent a retail bank with companies spread around throughout Sweden and the Baltics. So we have less of that than compared to some others. But what I think also is positive. I mean both Jens and I mentioned the focus that we've had on corporate business in Sweden. And we've seen effects on that. So I think it's positive that both NCI and NGL from the business perspective or from a C&I perspective I should say, has increased. That I take is a very positive part. Then you need to keep in mind what kind of bank Swedbank is, when you look at the total size.
Markus SandgrenYes. Okay. Sure. Thanks.
OperatorThe next question comes from Samtani Namita with Barclays. Please go ahead.
Q – NamitaSamtani: Good morning and thanks for taking my questions. My first question is on the mutual fund sales, which were negative in Sweden. And I find that quite off trend to Nordea and SEB. So I just wanted to understand what's going on there and whether you believe that will continue.
Jens HenrikssonWell we're – talking about that what we look upon is that we've seen an outflow. But you also remember there are quite a lot of changes in the PPM, which is mainly the premium pension and [Foreign Language] and I have no clue what that's in English but there are you can see some changes there. But of course, we also have people that do not have as much money. And that means that we can see that – you can see a bit of outflow there.
Namita SamtaniAnd then secondly, I just wanted to confirm have you dropped the cost target of SEK 26.5 billion for 2025? And if you have could you explain the rationale because you only gave it to us one quarter ago? Thank you.
Jon LidefeltNo we have not dropped the cost target. But then I guess you're alluding to the VAT recovery or repayment we got on SEK 205 million. And these SEK 205 million are of course an extraordinary cost reduction, which we will not spend in our ordinary business given that it's extraordinary.
Namita SamtaniHelpful. Thank you.
OperatorThe next question comes from Srivastava Shrey with Citi. Please go ahead.
Shrey SrivastavaHi. Thank you for taking my question. My first one is conceptually on your business strategy in Swedish mortgages. I know you've talked a lot about balancing volume versus price but is there a sort of stock market share position in which you'd consider sort of doing something on price relative to competitors? That's my first. Thank you.
Jens HenrikssonWell, thank you. And as you know we are the market leader in Sweden. But we've had a difficult time since summer last year. And as being the first you need to start. When you look at the overall number, you have to see that there is two parts if you look in the mortgage. And has been the case now for a few years, Swedish savings banks continue to put their mortgages in their own loan books, due to they have a large deposit base thus leading to a consistent outflow. So that is the first part. Then when you look at the mortgages distributed for our own channels, well, we added – we started 2024 with a very good first half. Last half of 2024 was not good. And when we started in January, we had an outflow. In February, we were up and were a bit flat actually a bit more. And in March, we increased albeit with only SEK 700 million. And as Jon said, the competition is tough and we strive to strike the right balance between margins and volumes. Now I think the key point here is that our investment in the omnichannel communication platform that means that we now – as I said in my speech, we serve customer calls both from service centers and local branch offices and thereby, we can use the full national potential of all our professionally, locally employed mortgage and client advisers. And this is a transformation that will take some time but it will lead to results without increasing FTE levels. And our target is that 80% of our customer phone calls should be answered within three minutes. And at the end of the quarter we were above 50% compared to a meager 20% in the beginning, while reminding you that we ended the quarter with 270 fewer employees.
Shrey SrivastavaThank you very much. And just quickly following up on that on your comments on sort of expanding in Swedish corporates earlier, do you think in the last few years there's been a sort of material difference in the attractiveness of the Swedish corporate segment vis-à-vis the Swedish household segment? And sort of how are you positioning the strategy in response to that?
Jens HenrikssonNo I wouldn't say, so. We have – we stick to the sort of clear strategy that we have laid out and that is that we want to be the bank that empowers the many people and businesses to create a better future. That is our strategy. And the questions like you ask now that is something we will get back to when we meet again in June 4, when we look forward and see how we can continue to deliver a 15% return on equity.
Shrey SrivastavaThat’s very helpful. Thank you very much.
OperatorThe next question comes from El Mejjad Tarik with Bank of America. Please go ahead.
TarikEl MejjadHi. Good morning. Just a very quick follow-up on the asset quality topic please. Can you remind us what's the probability you allocate for the base scenario negative and positive? And also what's in your internal processes the trigger for you to review these probabilities and implement the new I would say macro metrics? Thank you.
Jens HenrikssonWell, you can see that in the quarterly report you see the numbers we used and I think the probability is like 16.666% on the both two outliers and then 66% in the middle. But you can also see that if you compare to the growth forecast we have in the fact book, the fact book is lower. So we've seen a decrease and then our economist when you upgrade it those were the numbers I showed on the slide. It's a bit lower than that as well.
TarikEl MejjadOkay. Thank you.
OperatorThe next question comes from Ekstedt Martin with Handelsbanken. Please go ahead.
Martin EkstedtThank you. So Jon you mentioned briefly on page 16 the Latvian bank tax. But could you give us an update on its implications for you in 2025 and onwards and whether you anticipate to be able to make use of the rebate clauses in that tax i.e. if you were to grow the loan book at a rate higher than the GDP growth you would face a lower tax potentially? But on the other hand if you do that and you grow NII you would be subject to higher taxes potentially in the future if the taxes rolled over and so on.
Jens HenrikssonWell I'll take that as well and see if Jon you want to follow-up. And then I need to sort of take this on an overall perspective and talk about bank taxes because that is an issue that's always discussed. And, first, let me as always remind you that we are an important part of societies. What we do is that we channel our customer's hard earned deposits to lending thus empowering people and business to create the sustainable future. And to do that we need to be profitable and a sustainable bank is a profitable bank. We are proud taxpayers that contribute to the financing of welfare and security in our home markets. What we do not like are sector-specific taxes, retroactive measures and an unpredictable regulatory and tax environment. What we do like is equal treatment, rule-based system and an investment and climate that fosters growth financial stability and green transformation. And then let's say a few words on each of the markets. In Estonia corporate tax increased with two percentage points this year and we were once again the largest taxpayer in the country. In Lithuania corporate tax also increased this year, but with one percentage point. And reminding you that since 2020 there is a 5% extra tax on banks. Then you have the extra NII tax and when I spoke with the Lithuanian Prime Minister last week, he was very clear that this invested tax on the NII on top of all this will be phased out during the year. In Latvia as you alluded to we would have three years with an investor tax on 60% on NII exceeding a certain threshold. Let me be blunt, this will hurt the Latvian economy in the short, medium and long-term. Our ambition to become the leading corporate bank in Latvia remains, but the tax has had and will continue to have an impact on our business strategy. In Sweden we have a bank tax that the government is reviewing with the aim to introduce a base deduction, while delivering the same amount of tax revenues thus probably leading to an increased tax for the larger Swedish banks. And then on taxes and when you talked about it as Jon has mentioned during the quarter we had a repayment of SEK 200 million that we paid too much in VAT in 2017. And we're looking into whether we can reclaim for more years. Did I -- do you want to add anything, Jon?
Jon LidefeltPerfectly, right. Let me just add that the quarter-over-quarter effect of the Latvian tax is plus SEK 140 million, so -- and while as a Lithuanian, as Jens said that is gradually falling off.
Martin EkstedtOkay. Thank you. Perfect. Very clear run through. And then to my second question then which is about your new collaboration around advisory with the Norwegian savings bank i.e. SB1 Markets. Could you talk a bit about your reasoning behind entering this partnership? And how we should expect to see the change from your previous setup with Kepler coming through? Are you strategically bringing this business closer to the core of what you're doing as a source of earnings diversification and fee income growth? Or is there really no change to overall strategic stance to advisory?
Jens HenrikssonWell, first, this is really cool what we do. And it's quite a big effort and we're really looking forward to starting this. And what we're doing is that we see that many companies, they do Nordic things. And then we have this great cooperation with the Norwegian savings banks. Then they had SpareBank 1 market. We started to talk with them and then we realized we can really put the foot on the ground here and do something cool together. So what we do then is that we move out a few people and then they will do more equity research and we see quite a lot of business opportunities there. And in the same way when our adviser then meets the clients they -- you should have partner offers so they can ship in. We have -- with AutoPlan we have -- and with Entercard we have -- and I can keep on talking like this. And now we're going to have SB1, which is I think is really cool.
Martin EkstedtBut it sounds like there's a bit more of a strategic focus on it more from your side than what used to be the case with Kepler then. Am I right?
Jens HenrikssonWell, it's a strong focus on it. Exactly how we will work with this. You can talk with banks that run C&I, or you can talk with the Head of SB1. But this is a business opportunity. This is an offensive way for -- not offensive so sorry that was wrong. What will you say? Well, forward-looking at least forward-looking that's the word I'm working. So I think this is a great thing to do.
Martin EkstedtOkay. Thank you. That's all for me.
OperatorNext question from the phone comes from the line of Nilsson Patrik with Goldman Sachs.
Nilsson PatrikYes. Hi. Good morning. Thanks a lot for taking the time. I appreciate we discussed it briefly, but I just had a follow-up on the cost guidance, because -- so first did I just understand it correctly that whatever happens to or the VAT today and whatever happens to any further potential VAT add-backs, we have to assess incrementally to the cost guidance you gave in Q4? And then also I mean just the cost guidance today or the cost print today seem to be quite solid compared to where expectations were. So I was just wondering if there's anything on an underlying basis that where you think that you're maybe progressing better than you thought in the end of last year. So yes, both the underlying side but also how to think about these incremental potential benefits.
Jon LidefeltYes. Thank you. I mean, we gave the cost guidance based on 2024 year-end FX rates. And I don't sort of want to keep on updating the cost guidance as FX rates move up and down. But I will try to be clear that VAT recovery or repayment that we got of SEK 205 million that is something extraordinary. And we do not spend that within our cost guidance. So, yes, implicitly we will deduct it from a cost guidance. We will not spend it in our normal operations. So otherwise given that and given potential FX movements up and down the cost guidance from end of last year that remains. And this is how we always do. When there are extraordinary things we do not sort of use those to either go down on costs to short-term because something extraordinary happened or to go up in cost as it would be now when we got this VAT repayment. So I hope that was clear.
Nilsson PatrikYes. Thank you, very much. And then in terms of the underlying side, is there anything that's progressing better than you thought previously in terms of how the cost is progressing? So you have more money to invest in other initiatives or it's just running with a leaner cost base.
Jon LidefeltWe have a long-term view on working with efficiencies and with costs and also with investments. And we try to stick to that because I think that is very important that we do that. Then we will come back more on the Investor Day on June 4. But all is going -- or more or less is going in line with our long-term planning and then we will update you in June.
Nilsson PatrikOkay. Thank you, very much.
OperatorThe next question comes from the line of Brown Piers with HSBC. Please go ahead.
Brown PiersGood morning. Just a couple of small follow-ups from me. On the VAT recoveries, can you quantify how large they may be if you're successful and what the timing could be? And then secondly on US AML, can you just update us on what the state of dialogue currently is with US authorities? Is there any dialogue ongoing? Or are you just waiting to hear from them essentially?
Jon LidefeltThank you. When it comes to the VAT, this as I said is related to 2017. And the question is about that, we have parts of our business leasing mainly that is where we have deductible VAT. For the rest of the bank, we pay VAT. We can't deduct on a VAT. I don't know at this point, what potential implications or any that it could have for the years after 2017. We are looking into that. And when we have more clarity, we will come back. But just reminding you that, what the numbers are, it depends on every year. So, it's both unclear if it has some implications and if it has the size of them. So we will come back if that happens. And the other question, I think I'll leave to you, Jens.
Jens HenrikssonWhat was the other question? Sorry, I was thinking about VAT.
Brown PiersState of the dialogue.
Jens HenrikssonWell I think I answered that.
Brown PiersJust whether there's any asset dialogue ongoing with US authorities on the AML issue.
Jens HenrikssonWell, as I said, we -- I mean I always say that we are in discussions with three US authorities; the Department of Justice Security and Exchange and the Department of Financial Services in New York. And I have no new information. I do not know whether we will get any fines. And if we do get any fines, I cannot estimate the size of those. And as always, we've been as transparent as possible during this process. And when something material happens, we will continue to adhere to that principle.
Brown PiersOkay. Thank you.
OperatorThe next question comes from Andersson Magnus with ABG. Please go ahead.
Andersson MagnusYes, hi. I was just wondering, I have a follow-up on Slide 12 there on the NII bridge. If you could split the lending income decline between Sweden and the Baltics roughly. And secondly, if you could split the FX and day count effects, the SEK 204 million.
Jon LidefeltThank you, Magnus. Yes, our -- I mean our total NII for the bank was down 6%, then you had 12% down on the Baltics and 8% in C&I. Then there is always a movement between Swedish Banking and premium and private banking, so -- but I'd say, combined they are down 5-ish% approximately. The other...
Andersson MagnusSorry, I was alluding to the SEK 2.7 billion in the yellow bar, the first part lending income that was down SEK 1.3 billion more in this quarter than the previous one.
Jon LidefeltI don't have that at the top of my head unfortunately Magnus. We'll need to come back on that.
Andersson MagnusYes. Okay. Good. Okay. We take that later. And the effects of the day count split?
Jon LidefeltI'll have to come back on that one too. I don't have the numbers in front of me or in my head.
Andersson MagnusOkay. We'll take that offline. Thanks.
OperatorThat was the last question, sir.
Jens HenrikssonSorry, I need to push the right button here. And the key point I want to say, thank you for as always asking difficult and tough questions. Now, we look forward to seeing few of you in other meetings. Otherwise we'll meet again at the June 4 at the Investor Day. Until then, be careful out there.